introducing...

the customer experience playbook private podcast for retailers

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Get this FREE, Limited-Series Podcast to learn how to:

Make your online experience feel as inviting as your storefront

Fix the hidden gaps that quietly stop customers from buying

Build a clear, confident retail brand that works across every platform

Improve your website so it becomes your best, highest-converting employee

Create a retail business that feels easier, more aligned, and more profitable

Meet your host, kassady

Photography & Marketing Agency Owner + Coach for Retail Store Owners

I help retail business owners create a seamless shopping experience online and in-store so their customers feel confident buying from them anywhere they show up. My work is built for store owners who want clarity, stronger sales, and a brand that feels aligned and consistent across every touchpoint.

I went from derivative accountant to professional photographer to Shopify expert, and that unconventional path led me to helping hundreds of retailers transform their online experience. Over the past decade, I’ve helped shops double revenue, expand beyond their local market, and finally feel in control of the digital side of their business.

In this limited-series podcast, I’m sharing the exact strategies, mindset shifts, and experience-driven frameworks that have helped my clients grow with clarity and confidence. My goal is simple: to help you strengthen your customer journey, elevate your online presence, and build a retail business that feels easier, more profitable, and more enjoyable to run.