Focus Creative Group, LLC
Effective Date: September 30, 2026
Focus Creative takes your privacy seriously. Other than as described in this Policy, we will not give any information about you to others without your express permission.
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Privacy Policy
Focus Creative Group, LLC (“Focus Creative,” “we,” “us,” or “our”) takes your privacy seriously. This Privacy Policy explains the types of information we may collect when you visit our website, communicate with us, purchase services, submit an inquiry, or otherwise interact with Focus Creative, as well as how we use, protect, and disclose that information.
When you interact with Focus Creative, we may collect personal information that you voluntarily provide to us. This may include your name, email address, telephone number, mailing or billing address, business information, project details, appointment information, service preferences, and other information you provide through forms, email, telephone, text message, or other communications.
When you purchase services or make a payment, payment and transaction information may also be collected. Payment information may be processed through third-party payment providers rather than stored directly by Focus Creative.
We may also collect information relating to your communications with us, including inquiries, service requests, appointment details, project history, feedback, communication preferences, and records showing when and how you consented to receive email or text communications.
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, referring website, pages viewed, website activity, and other usage information. We may collect this information through cookies, analytics tools, and similar technologies.
Information Collection and Use
We use the information we collect to provide, manage, and improve our services; communicate with you regarding inquiries, projects, appointments, orders, payments, and support requests; process transactions; maintain business and project records; improve our website and customer experience; monitor website usage and performance; protect against fraud or misuse; and comply with applicable legal and regulatory requirements.
We may also use your information to send marketing or promotional communications when you have provided consent or when otherwise permitted by law. You may opt out of marketing emails at any time by using the unsubscribe link contained within the email.
how we use your information
We may use email to respond to inquiries, communicate regarding projects and services, provide requested information, send transactional or administrative communications, and, where permitted, provide marketing information.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in those messages. Even if you opt out of marketing communications, we may continue sending non-promotional communications that are necessary to provide services to you, complete transactions, or communicate about an active business relationship.
Email Communications
If you choose to opt in to receive text messages from Focus Creative, we may send you messages relating to your inquiry, project, appointment, requested services, customer support, important account or service updates, and other communications you have consented to receive.
You will only receive marketing or promotional text messages when you have provided the appropriate consent. Message frequency may vary depending on your relationship and interactions with Focus Creative. Standard message and data rates may apply depending on your mobile carrier and service plan.
You may opt out of receiving text messages at any time by replying STOP to a message from us. After opting out, you may receive a confirmation message acknowledging your request. You may reply HELP for assistance or contact Focus Creative directly at hello@focuscreativeco.com.
Mobile information, including telephone numbers, SMS opt-in information, consent records, and text messaging originator data, will not be sold, rented, traded, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may provide limited information to vendors and service providers that help us operate our messaging services, such as telecommunications providers or messaging platforms, solely as necessary to deliver communications you have requested or consented to receive. SMS opt-in and consent information will not be used or disclosed for unrelated third-party marketing purposes.
SMS & Text Messaging
Focus Creative may use cookies and similar technologies to understand how visitors use our website, remember preferences, improve website performance and functionality, analyze traffic, and measure the effectiveness of our marketing and services.
Cookies are small data files stored on your device by your browser. You may adjust your browser settings to block or delete cookies. Disabling cookies may affect the functionality of certain portions of our website.
We may also use third-party analytics, advertising, or website tools that independently collect information according to their own privacy policies.
Cookies and Website Analytics
Focus Creative does not sell or rent your personal information.
We may share information with trusted third-party service providers that assist us in operating our business and providing services to you. These providers may include payment processors, website and hosting providers, customer relationship management systems, scheduling platforms, email providers, analytics providers, cloud storage providers, contractors, and other technology or professional service providers.
These providers may access information only as reasonably necessary to perform services on our behalf and are expected to handle that information appropriately and securely.
We may also disclose information when reasonably necessary to comply with applicable law, respond to subpoenas, court orders, governmental requests, or other legal processes; protect or enforce our rights, agreements, or property; investigate fraud or potentially unlawful activity; or protect the safety and security of Focus Creative, our clients, or others.
If Focus Creative is involved in a merger, acquisition, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable privacy protections.
Information Sharing and Disclosure
Focus Creative uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
Access to personal information is limited to individuals and service providers who reasonably require access in order to perform their responsibilities or provide services on our behalf.
However, no method of transmitting information over the Internet or storing information electronically is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Data Security
We may retain personal information for as long as reasonably necessary to provide our services, maintain business and financial records, fulfill legal or contractual obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.
When information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with our normal business practices and applicable law.
Data Retention
Depending on where you live and applicable law, you may have the right to request access to personal information we maintain about you, request correction of inaccurate information, request deletion of certain information, withdraw consent for certain communications, or request information regarding how your personal information is used.
You may opt out of marketing emails using the unsubscribe link included in our messages and may opt out of SMS communications by replying STOP.
Requests regarding personal information may be submitted to hello@focuscreativeco.com. Certain information may need to be retained when required by law or reasonably necessary for legitimate business purposes.
Your Privacy Choices
Our website may contain links to websites or services operated by third parties. Focus Creative does not control and is not responsible for the privacy practices, security, or content of third-party websites.
We encourage you to review the privacy policies of any third-party websites or services you use.
This Privacy Policy applies only to information collected by or on behalf of Focus Creative.
Third-Party Websites and Services
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.
When changes are made, the revised policy will be posted on this page with an updated effective date. If we make material changes, we may also provide additional notice when appropriate.
Your continued use of our website or services following the posting of an updated Privacy Policy constitutes acknowledgment of the revised policy to the extent permitted by applicable law.
Changes in Our Practices
f you have questions about this Privacy Policy, would like to exercise a privacy-related right, or have questions about how your information is handled, please contact us at:
Focus Creative Co.
Email: hello@focuscreativeco.com
Website: focuscreativeco.com
